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	<title>Scribner Communications</title>
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	<link>http://www.scribnercomm.com/blog</link>
	<description>San Diego PR Pro: Strategy, Content Writing, Social Media Support &#38; Media/Analyst Relations Programs</description>
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		<title>Four Reasons Why PR is Not Really a DIY Kind of Thing</title>
		<link>http://www.scribnercomm.com/blog/?p=15</link>
		<comments>http://www.scribnercomm.com/blog/?p=15#comments</comments>
		<pubDate>Thu, 17 Feb 2011 21:00:43 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Public Relations]]></category>

		<guid isPermaLink="false">http://www.scribnercomm.com/blog/?p=15</guid>
		<description><![CDATA[I’m not on the DIY PR bandwagon, for a variety of reasons. For one, it cheapens the PR profession as a whole. Public relations professionals, of the agency, in-house and solo variety, are educated, trained management level executive-types (it must be true; I learned this while getting my Journalism degree). While the PR/media/consumer landscape has [...]]]></description>
			<content:encoded><![CDATA[<p>I’m not on the DIY PR bandwagon, for a variety of reasons. For one, it cheapens the PR profession as a whole. Public relations professionals, of the agency, in-house and solo variety, are educated, trained management level executive-types (it must be true; I learned this while getting my Journalism degree). While the PR/media/consumer landscape has shifted, (well, maybe more like a 4.5 quake on the Richter scale rather than an aftershock) this is absolutely no reason to believe that PR is now something akin to picking up a can of paint at Home Depot and doing it yourself. I recently attended a session at #OMS11 where speaker <a href="http://www.onlinemarketingsummit.com/michael-pranikoff">Michael Pranikoff</a>, the director of emerging media at PR Newswire, discussed this PR/media/consumer paradigm shift and how PR professionals can adjust to the new PR normal. It was an interesting talk. Pranikoff provided some tips on how we, as PR professionals, can communicate directly with the consumer. He emphasized that the media is no longer our top tier target. I believe most marketers have already, or are adapting their strategies and tactics as I’m jotting this down. But while some might have you believe that PR is an easy DIY project, I’m convinced that this is not a good idea. Take these four reasons why:</p>
<p>1) I’ve worked with many, many very smart engineers, some of them geniuses in their own right, but, they couldn’t write a cohesive sentence if they tried.<br />
Bottom-line: can you develop succinct and grammatically-correct positioning statements for your company and products that are optimized for the search engines?</p>
<p>2) Once you take the PR function under your wing, are you able to devote resources to it, every day?  This is our full-time job, we take it very seriously.<br />
Bottom-line:  PR requires a sustained effort; it’s not a part time deal.</p>
<p>3) Are you able to think of creative ways to promote your company and products, and research trends to make a valid pitch?<br />
Bottom-line: on a daily basis, we research trends in the market, what your competitors are doing and saying and how we can fit your company and products into the conversation.</p>
<p>4) Do you have the time, money and resources to find the bloggers and reporters that have covered your competitors in the past and establish a relationship with them?<br />
Bottom-line: although there are tools available (I use MyMediaInfo) to research appropriate media contacts that anyone can use, do you have hours to spend on research to find these folks? And, do you have the resources to actually build an ongoing relationship with them?</p>
<p>This list could be longer. Perhaps I’ll write a Part Deux, but what you should take away from this post is that PR is a critical component of your company’s marketing function. There are many moving parts and these parts move fast. We are trained professionals who can write, communicate, develop your entire PR and social media strategy and more. So before you take on PR ask yourself whether you really want to wear this hat too.</p>
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		<title>Let&#8217;s Clear Up The Confusion: Social Media is Not PR, Nor Vice Versa</title>
		<link>http://www.scribnercomm.com/blog/?p=14</link>
		<comments>http://www.scribnercomm.com/blog/?p=14#comments</comments>
		<pubDate>Sat, 24 Jul 2010 05:12:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Public Relations]]></category>

		<guid isPermaLink="false">http://www.scribnercomm.com/blog/?p=14</guid>
		<description><![CDATA[Sorry for the long lapse between posts&#8230;Blog has been on vacation&#8230;and refused to post any pictures! This is not a new subject by any means, but let me put my &#8220;spin&#8221; on it. I, like most other PR pros, get the HARO (Help A Reporter Out) feed of active media opportunities. One was seeking sources [...]]]></description>
			<content:encoded><![CDATA[<p>Sorry for the long lapse between posts&#8230;Blog has been on vacation&#8230;and refused to post any pictures! This is not a new subject by any means, but let me put my &#8220;spin&#8221; on it. I, like most other PR pros, get the HARO (Help A Reporter Out) feed of active media opportunities. One was seeking sources for a story on whether PR is still necessary. The reporter also sought to speak with a company that had gotten into a tough spot because they didn&#8217;t have PR representation. This got me to thinking&#8230;.I believe there has always been confusion about what PR actually is and the rise in popularity of social media might just be compounding that problem. Social media, including blogs, Twitter, Facebook, communities, etc., all play a vital role in establishing and maintaining a company&#8217;s brand and I foresee this being even more important as time goes on. But, this in no way diminishes the important role PR plays in the marketing mix. Unless your social media staff has been trained in how to create your company&#8217;s messaging, strategic positioning within your industry or how to deal with surly media and blogger types then they should not be trying to manage your PR campaigns, not in the least. Social media has definitely joined the mix as a key player in B2C and B2B marketing, but it is evolving into a separate wing, if you will, like advertising or marcom.  As a PR pro who has worked with companies large and small I can honestly tell you that PR <em>is</em> about communications, and much more. I have great respect for those that have mastered social media, especially as it&#8217;s still maturing, however, the critical role PR plays in your organization&#8217;s reputation management, brand personality and the communication of the value you offer to customers, partners, employees and investors should not be misunderstood or ignored.</p>
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		<title>The Four-Way Intersection: PR, customer service, social media and branding</title>
		<link>http://www.scribnercomm.com/blog/?p=13</link>
		<comments>http://www.scribnercomm.com/blog/?p=13#comments</comments>
		<pubDate>Thu, 13 May 2010 22:11:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Public Relations]]></category>

		<guid isPermaLink="false">http://www.scribnercomm.com/blog/?p=13</guid>
		<description><![CDATA[So a brand walks into a bar….But really, what do these four things have in common you ask?  A whole lot actually.  I have nearly 17 years of public relations under my belt, but in a former life I was a CSR (customer service rep) and even a CSR supervisor. I give props [...]]]></description>
			<content:encoded><![CDATA[<p>So a brand walks into a bar….But really, what do these four things have in common you ask?  A whole lot actually.  I have nearly 17 years of public relations under my belt, but in a former life I was a CSR (customer service rep) and even a CSR supervisor. I give props to anyone who has, or had, a long-term career in customer service because it is not an easy job by any stretch of the imagination. So back to my point, PR, advertising and social media, and even front line CSRs, all support brand awareness in some fashion, and being a Twitter aficionado myself, I know that people are out there posting constant tweets, both good and bad, about companies and brands. I admit to have taken to the Twitterwaves to do this myself, and to be honest I came away a much happier Verizon Wireless customer as a result (but I digress).  So you may be thinking, what’s the harm of a few negative tweets?  For one, Twitter is like a soundwave, it keeps picking up steam and getting LOUDER, and with the help of loyal re-tweeters, this could turn into a full-blown PR crisis. As a large, or small company, it’s important you employ a monitoring service, like <a href="http://www.customscoop.com">CustomScoop</a>, which I recently started using,<a href="http://www.radian6.com"> Radian6</a>, or one of the freebies like <a href="http://www.socialmention.com">SocialMention </a>to keep an eye on what’s being said about your brand on Twitter and in the blogosphere.  Employ a PR or social media community manager so that they can respond on your company’s behalf swiftly and in an intelligent manner to rectify the problem to negative tweets and blog posts. WOMM (word of mouth marketing) is extremely powerful, just the fact that your company is non-responsive, or so out of touch with how consumers and your market communicate in mid-2010 is sure to get you a few black marks on your permanent record. I happen to be the obscure (yet transparent) tweeter for an iPhone app developer, and as I monitor the tweets about their apps, my previous customer service experience has definitely been a big help. Most of my time is spent thanking happy customers for their pleasant tweets, or assuring users having trouble with the app that they should email the company’s tech support team for a speedy response. I do not recommend using Twitter to respond to technical problems, this could actually really backfire and there is little or no way to really track customer support issues this way. How many of life’s little problems can be solved in 140-characters? Not too many, so trying to explain why an apps’ GPS issue is related to the iPhone in 140 is an impossible endeavor.</p>
<p>Bottom line: Get out there!  Don’t wait to jump into the social media waters. If you haven’t by now you’re really dragging your feet even if your marketing team has told you this is a requirement not a luxury, right?  Twitter and the blogosphere are just one more way to improve and expand customer touchpoints, and this will undoubtedly make your brand shine. Don&#8217;t look at it as more marketing you can&#8217;t afford, look at it as your safeguard that your marketing and branding efforts don&#8217;t fail.</p>
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		<title>Why You Should Care About a PR Code of Ethics</title>
		<link>http://www.scribnercomm.com/blog/?p=12</link>
		<comments>http://www.scribnercomm.com/blog/?p=12#comments</comments>
		<pubDate>Tue, 06 Apr 2010 21:08:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Public Relations]]></category>

		<guid isPermaLink="false">http://www.scribnercomm.com/blog/?p=12</guid>
		<description><![CDATA[I have always considered myself as a true professional who always strives to do what’s right. It’s not always easy to do the right thing when we&#8217;re bombarded daily with marketing spin and hyperbole at every turn (witness the hype around Apple’s recent launch of the iPad. By reading media coverage of the device you&#8217;d [...]]]></description>
			<content:encoded><![CDATA[<p>I have always considered myself as a true professional who always strives to do what’s right. It’s not always easy to do the right thing when we&#8217;re bombarded daily with marketing spin and hyperbole at every turn (witness the hype around Apple’s recent launch of the iPad. By reading media coverage of the device you&#8217;d think it can make you dinner and do the dishes too). </p>
<p>So as a public relations practitioner who’s trying to put bread on the table during what we call “The Great Recession” should you still do what’s right?  My answer is YES.  Next to our mad PR skills, including strategy development and guidance, content creation and undying love of launch campaigns, our reputation and credibility are our most important attributes. Apparently some PR folks, and agencies alike, have forgotten that we have a code of ethics to abide by. The Code is put forth by our professional organization, the Public Relations Society of America (PRSA): http://www.prsa.org/AboutPRSA/Ethics/.  </p>
<p>Why are these ethical guidelines so important?  Because if we don’t have a professional baseline of what’s right and what isn’t our entire profession will lose the credibility we’ve fought so hard to build over decades.  And without credibility and respect, I don’t believe the PR profession will endure the test of time. It’s that critical. If you haven’t looked at the Code of Ethics since you were a junior in college, it might be worthwhile to take a look; the following are clear violations and may indelibly tarnish your image:<br />
<strong>Pay-for-play journalism</strong> – PR people should not be paid for writing any articles or blog posts that promote a product or company. In fact, one question that should be addressed is should PR professionals moonlight as “journalists” at all?  The very profession of PR is based on promoting a person, product or company, so how credible is an article that has a byline of Public Relations Consultant? <em>Not so much is the answer</em>.<br />
<strong>Anonymous Internet posting, “flogs” and viral marketing</strong> – This is all about transparency. Remember that agency that got busted late last summer for posting fake iPhone/iPod game reviews on iTunes?  This is not okay people!  You cannot simply pretend to be a user and post reviews if you are being paid to do so. You may be making truckloads of cash by conning companies into being your clients, but you are hurting yourself and our profession in the process.</p>
<p>I encourage you to read the Code of Ethics and honestly ask yourself if you or your employer are guilty of any of the violations. Don&#8217;t let making a buck compromise your ethical obligations as a PR professional. It could affect your career aspirations in the long run and will come back to haunt you. And why would any company put their brand and reputation in your hands if you&#8217;re not credible? It doesn&#8217;t cost anything to do the right thing but undoing the damage of shifty PR practices is costly for all of us. </p>
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		<title>Park the crash cart: why &#8220;It&#8217;s PR not ER&#8221; should be your tagline</title>
		<link>http://www.scribnercomm.com/blog/?p=10</link>
		<comments>http://www.scribnercomm.com/blog/?p=10#comments</comments>
		<pubDate>Tue, 09 Mar 2010 20:41:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Public Relations]]></category>

		<guid isPermaLink="false">http://www.scribnercomm.com/blog/?p=10</guid>
		<description><![CDATA[I’m a public relations consultant now, but I spent nearly 12 years in San Diego-area  boutique agencies.  There were times when I thought that the crash cart might come around the corner and “Code Blue” would be blasted over the intercom. I have to admit, whenever we went into panic mode the stress [...]]]></description>
			<content:encoded><![CDATA[<p>I’m a public relations consultant now, but I spent nearly 12 years in San Diego-area  boutique agencies.  There were times when I thought that the crash cart might come around the corner and “Code Blue” would be blasted over the intercom. I have to admit, whenever we went into panic mode the stress level was high, but I also chuckled to myself.  Long ago, I learned that everything in life including work, relationships and catastrophes must be put into context. Sure, this might be a defensive mechanism, but for me it’s also a coping mechanism that has helped me stay sane to date.  In my previous agency life, and today as a solo PR professional, clients and their needs come first. But working in an agency team environment, where you depend on your teammates for campaign success, deadlines, however arbitrary, must be imposed. This is also true for the client. Clients pay us for our time and expertise. If you can’t explain to your client why a US and European launch can’t be accomplished successfully in two weeks then you need to evaluate your skills as an account manager. The client-agency relationship is usually a tenuous one so I’m not saying it’s easy to advise a client that a two-week international launch might be a bust because there’s not enough time to accomplish agreed upon objectives &#8212; but it has to be done. Why?  Because people, this is “PR not ER.” No one is going to die or perish because of the brilliant PR strategy or innovative arsenal of tactics you’ve assembled.  Don’t be afraid to say to the client what everyone is thinking.  This is where your years of experience on the front lines comes in handy.  If you think it will take four weeks, or even more, to obtain the results your client is expecting, then do yourself, the agency and your client a favor and be honest. Not only will your client respect you more, you’ll be able to park that crash cart, put away the firehouse, and calmly but fervently set out to accomplish your campaign goals with a better than average rate of success, making your client happy and your team even happier.</p>
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		<title>Don’t Starve Your Brand Because of the Economy</title>
		<link>http://www.scribnercomm.com/blog/?p=5</link>
		<comments>http://www.scribnercomm.com/blog/?p=5#comments</comments>
		<pubDate>Thu, 25 Feb 2010 04:24:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Public Relations]]></category>

		<guid isPermaLink="false">http://www.scribnercomm.com/blog/?p=5</guid>
		<description><![CDATA[It seems like “knee-jerk” syndrome rears its ugly head every time the economy takes a nose-dive. Today is no different. After looking at the books, it seems like the first ill-advised move companies make is to slice-and-dice marketing budgets. I question the brilliance of this move and challenge companies, large and small, to think long-term, [...]]]></description>
			<content:encoded><![CDATA[<p>It seems like “knee-jerk” syndrome rears its ugly head every time the economy takes a nose-dive. Today is no different. After looking at the books, it seems like the first ill-advised move companies make is to slice-and-dice marketing budgets. I question the brilliance of this move and challenge companies, large and small, to think long-term, and how they will come out on the other side of this downturn more successfully than competitors. It’s imperative to continue to nurture your brand, online and offline, and to differentiate it or perish. Most savvy marketers know that branding is now more important than ever. With recession economics, also comes opportunities. Some companies embrace the challenge of competing by focusing on strengthening their brand while others go into hibernation hoping to survive. It’s the former of the two that will flourish in the downturn and as the economy recovers. But how do you break through the noise given today’s diverse and complex mix of online media, Google and social networks like Facebook? Right now, there are more opportunities than ever to increase visibility of your brand; you just need a well-thought out and executed plan of action. Of course, you must have skilled public relations and marketing practitioners to create and implement this plan. Invest in your long term business strategy and success by staying the course. You can do this by cutting some marketing corners, but public relations and branding should be a top priority for any company serious about staying competitive.</p>
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		<title>Has Twitter Changed PR Forever?</title>
		<link>http://www.scribnercomm.com/blog/?p=4</link>
		<comments>http://www.scribnercomm.com/blog/?p=4#comments</comments>
		<pubDate>Tue, 23 Feb 2010 22:04:29 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Public Relations]]></category>

		<guid isPermaLink="false">http://www.scribnercomm.com/blog/?p=4</guid>
		<description><![CDATA[
There have been many blogs that have tossed this idea around, pardon the perhaps not so original thought, but I’d like to throw my hat in the ring on this one. It’s not just Twitter that has changed PR, it’s just one of many forces driving the industry to change. Change is inevitable; what was [...]]]></description>
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<p>There have been many blogs that have tossed this idea around, pardon the perhaps not so original thought, but I’d like to throw my hat in the ring on this one. It’s not just Twitter that has changed PR, it’s just one of many forces driving the industry to change. Change is inevitable; what was mighty and “hot” 40 years ago is not today (GM, ducktails, poodle skirts are just a few examples). The media industry has changed, newspapers are dwindling and therefore, so are journalists. When social networking became all the rage some years back, and YouTube as well, it was only a matter of time when user-generated content also became the Big Man On Campus. Social media is one more form of communication that allows us as PR professionals to reach multiple audiences with specific, appropriate messaging, that’s all really.  If journalists refuse to pick up the phone, or read their email, what’s left?  PR will not be going away, it will evolve and still be the most effective “bang for your marketing buck.”</p>
<p>If you’d like to learn more about how Twitter can be a powerful PR tool for your business, please contact me.  Follow me on Twitter: <span class="class2"><a href="http://twitter.com/LScribner" target="_blank">@Lscribner</a></span></p>
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		<title>PR Is A’changing, are you in?</title>
		<link>http://www.scribnercomm.com/blog/?p=3</link>
		<comments>http://www.scribnercomm.com/blog/?p=3#comments</comments>
		<pubDate>Thu, 18 Feb 2010 05:45:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Public Relations]]></category>

		<guid isPermaLink="false">http://www.scribnercomm.com/blog/?p=3</guid>
		<description><![CDATA[
My first blog, ever!  How exciting for me, maybe not so much for you. This first one might not be earth shattering, but it may be thought provoking just the same. Everyone talks about how the public relations profession is changing and a lot of people write on it. But how many are really instrumental [...]]]></description>
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<p>My first blog, ever!  How exciting for me, maybe not so much for you. This first one might not be earth shattering, but it may be thought provoking just the same. Everyone talks about how the public relations profession is changing and a lot of people write on it. But how many are really instrumental in the change? If you’re still just reading and writing about it, you may be too late. And soon you might just be selling kettle corn at your local street fair because PR is really changing. PR and marketing is just a ecosystem, which is affected by many other forces, such as the economy. The economy, and the Internet, are quickly shaping the media world. There are less publications, less outlets so to speak, and there are even less journalists and bloggers out there to develop content for these “outlets.” While this might be a good opportunity for contributed content from our clients, this is not so good for the old ways of media pitching. Let me provide a real world example. Today I was pitching a leading telecom trade publication.  That may sound simple, however, I emailed the reporter at least six times, made just as many calls, and made contact with the reporter on Twitter as well.  I did walk away with an interview, but the process, the old way of pitching the media is going the way of the Yugo. At this rate, we PR folk will not be able to reach the media at all, we are just flinging emails into a cyberspace black hole really. The bottom line is this: PR is changing, jump on the bandwagon now. If you don’t evolve, you will disappear. Focus on building solid relationships with your media contacts, this will help you rise to the top of the cup, just like foam on a yummy vanilla latte. Act now, or start heating up your popcorn wagon.</p>
<p>I’d like to hear your thoughts, how have you changed the way you’ve been executing your PR strategies and how is this translating into success for you and your clients?</p>
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